1. Overview
SEOWebRanker is digital subscription software operated by PrimeLinks IT. Paid plans are billed monthly in advance through Paddle, our Merchant of Record. This Refund Policy applies to subscription charges for SEOWebRanker and should be read with our Terms of Service.
2. Standard refunds
Because access is delivered immediately as digital software, fees for a billing period that has already started are generally non-refundable. Cancelling a subscription stops future renewals. It does not automatically refund the current period. After you cancel, you keep access until the end of the period you already paid for.
3. When we will refund
We will issue or support a refund when:
- You were charged in error, including a duplicate charge
- You were billed after a valid cancellation had already taken effect
- A free trial converted to a paid plan after you cancelled in time
- A refund is required by applicable consumer law
- Paddle’s buyer protection or a written commitment from us says a refund is due
4. Free trials
Trial access is free for the trial period. If you cancel before the trial ends, you should not be charged. If a paid subscription starts because the trial ended without cancellation, the first paid period is treated like any other monthly charge unless one of the refund cases above applies.
5. How to request a refund
Email support@seowebranker.com with the email used for billing, the approximate charge date, and a short description of the issue. We aim to reply within 24 hours on business days. Approved refunds are processed through Paddle back to the original payment method. Timing depends on Paddle and your payment provider.
6. Cancellations
You may cancel anytime before the next billing cycle to avoid the following month’s charge. Cancellation and refunds are different: cancellation stops renewal, while a refund returns money already collected. For cancellation questions, contact support@seowebranker.com or use our contact form.
7. Payment processor
Payments are securely processed through Paddle, our Merchant of Record. Paddle appears on invoices and bank statements and may handle tax and buyer protection requests according to its own policies.
8. Changes
We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will change when we do. The revised policy applies to charges made after it is posted.
9. Contact
Refund questions can be sent to support@seowebranker.com.